REFUND AND EXCHANGE POLICY

 

Our policy lasts 30 days. We understand that choosing fishing gear and tackle online requires confidence in quality. Therefore, eligible orders can be returned or exchanged for a full refund within 30 days of delivery with proof of purchase. Please note that damages caused by regular wear and tear or improper field/water usage do not qualify for a replacement.

You may return unused Tacklehubs items in their original packaging. Unless the return is a result of our error, the cost of return shipping is not included, and original shipping fees or additional service charges are non-refundable. However, we will pay for return shipping if the return is due to our mistake (e.g., you received an incorrect item, defective lure, or missing components).

Once we receive and inspect your returned item, you’ll receive a refund or replacement (if the item is in stock). Please note that after an exchange is made, the replaced item(s) do not qualify for further refunds. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Free items from special promotional offers are final sale and are not eligible for returns or exchanges.

Eligibility for Returns

To be eligible for a return:

  • Your item must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging with all tags and accessories intact.

  • Prepaid return labels will be provided only for defective or incorrect products within the 30-day policy period.

  • Return shipping costs vary depending on the package weight, your location, and the delivery service you choose.

Additional Non-Returnable Items:

  • Gift cards

  • Personalized or custom-branded products (e.g., custom lure colors or OEM packaging)

  • Clearance / Sale items (special promotional offers)

Damaged, Faulty, or Incorrect Items

If the item you ordered is damaged, faulty, incorrect, or missing from your package, please contact us immediately at: [email protected]. Please give us an opportunity to assist you! Our ultimate goal is to ensure you are 100% satisfied with Tacklehubs products and service.

Note: Defective items purchased within 1 year with proof of purchase may request a special promo code for 50% off a replacement item.

REFUND PROCESS

To complete your return, we require a receipt or proof of purchase.

IMPORTANT NOTE: Please DO NOT send your purchase back to the sender address shown on the shipping package without contacting us first.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1 week. All original shipping costs are non-refundable.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet:

  1. First, re-check your bank account.

  2. Next, contact your credit card company or bank; it may take some processing time before a refund is officially posted.

  3. If you’ve completed all of these steps and still have not received your refund, please contact us at [email protected].

Sale Items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items or special promotional items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please send us an email at [email protected].

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.

  • If the item wasn’t marked as a gift when purchased, the refund will be issued to the original purchaser.

SHIPPING YOUR RETURN

To return your product, you will be responsible for paying your own shipping costs (unless the item was defective or incorrect upon arrival). Return shipping costs are non-refundable.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

You may choose your own shipping carrier. We highly recommend using a trackable shipping service or purchasing shipping insurance. Please retain the tracking number for your records. Tacklehubs is not responsible for packages lost or damaged in transit sent via non-trackable shipping methods.

CONTACT US

If you have any questions regarding our Refund & Exchange policy, please feel free to reach out to us: